All UK orders will be dispatched within 3 working days mostly second class. No delivery charges will apply to orders over £150. Please use the correct option for delivery when ordering, failure to do so may result in your order being cancelled with charges. Please allow 14 working days before getting in touch if you have NOT received your parcel.
We DO NOT internationally ship the following items:
Below is a rough guide to our shipping costs (please email sales@lessenttielle.co.uk for exact shipping cost)
Postage & Packaging costs to the EU
Postage & packaging costs to countries outside the EU
All international orders are tracked & signed for and should be received within 10 working days. Please allow 15 days before getting in touch if you have not received your order. L’Essentielle Skincare will NOT be held responsible for any lost or damaged parcels in transit and any custom charges.
WE DO NOT OFFER A COLLECTION SERVICE, ONLY LOCAL DELIVERY SERVICE STARTING FROM £3, Please email your request.
If you wish to use your right to cancel, you must inform L’Essentielle of this fact within 24 hours.
In the event of a cancellation the delivery cost will be refunded. This however, does not apply to any express delivery cost that you expressly chose. L’Essentielle will refund only the delivery cost up to the amount of the standard delivery costs.
We pride ourselves on the High quality of our products and we know that you will love them as much as we do. In the unlikely event of your order being damaged or you are simply not happy, please contact us for a refund. Please note all our products are natural, so may vary. All items must be returned unused and unopened within 7 days of receiving. Upon receiving and inspecting that all items are unused a full refund will be offered on the order NOT the postage & packaging and paypal charges. Most purchases are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. Find out more about your rights as a buyer and exceptions .
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It is essential to understand that using 100% natural skin products will help and ease the skin condition and in some cases allow it to get better but the root cause to why one has a skin condition needs to be established.
In our case, it was severe multiple allergies mainly to food and strengthening the gut, where the majority of our immune system is; through pro-biotics and digestive enzymes allowed the healing to take place with assistance from what was applied to the skin.
**Please note our products may ‘help’ a certain medical condition but we do not endorse that it will cure or to use as an alternative. Please seek medical advice for any medical conditions.
Please note our products may ‘help’ a certain medical condition but we do not endorse that it will cure or to use as an alternative. Please seek medical advice for any medical conditions.
It is essential to understand that using 100% natural skin products will help and ease the skin condition and in some cases allow it to get better but the root cause to why one has a skin condition needs to be established.
In our case, it was severe multiple allergies mainly to food and strengthening the gut, where the majority of our immune system is; through pro-biotics and digestive enzymes allowed the healing to take place with assistance from what was applied to the skin.
